General
Unless you are ordering a specific in-stock product, photos are representative of the item you will receive but will not be the exact same. Due to the handcrafted nature of Ekte products, expect slight variation in the appearance of each unique piece. Bubbles and voids will appear as they are part of the natural look of concrete.
Lead Time, Shipping & Taxes
Ekte is a one-woman show! Your patience is appreciated while your order is prepared. Unless you are purchasing an in-stock item, products are handmade upon receiving your order, so please allow 4-5 days before shipping. Concrete needs to cure a bit before being sanded and sealed. Lovely handmade goods take a bit of time to produce and the maker is a slight perfectionist.
If your order is time is sensitive, please contact Ekte and we will do our best to accommodate.
All customs duties, taxes, and/or fees are the sole responsibility of the customer. We are required to declare the full value of international orders on the relevant customs forms and on the included packing slip. We cannot undervalue goods purchased or mark them as a gift. Charges must be paid by the recipient of the parcel. Unfortunately, we have no control over the amount, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The amount and types of duties, as well as other customs information, can be obtained by contacting a local post office. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Note that sometimes customs delays occur and that is beyond our control.
We ship both domestically and internationally! Shipping is handled through Canada Post and the cost will be calculated at checkout. You will see the estimated delivery time for each of your shipping options.
We take the utmost care to ensure that all orders will arrive safely and timely.
Ekte is not responsible for late deliveries due to unexpected circumstances. We will try to inform you of any unexpected delay.
Canadian orders will not be subject to applicable sales taxes at this time.
Returns & Warranty
Because we are a small business, all purchases are currently final sale. Thank you for understanding and for supporting Ekte Studio + Workshop.
Of course, if something is wrong with your product, please let us know. In the case of an unforeseen issue (such as damage during shipping), please contact Ekte within 3 days of receiving the item(s) and we'll make it right.
Unless advertised and sold "as is", we are happy to offer a product warranty against defects in materials and workmanship for 6 months from the date your order lands on your door step. We will repair or replace, or offer a partial or full refund, depending on the specific situation. The warranty does not include degradation or damage caused by improper storage or cleaning, incorrect use, or mishandling. The product must be returned in protective packaging, and we will reimburse your shipping costs but not any customs, duties or fees. We are unable to take responsibility for items damaged or lost in the return transit. If returning an item from outside Canada, you MUST mark "RETURNED GOODS" on the package to avoid customs charges and duties. Ekte is NOT responsible for any return custom fees. Contact us for more information on our warranty before sending anything back.
Forms of Payment
All payments are processed securely through PayPal or Shopify Secure Credit Payments. If paying through PayPal, your order is protected through the PayPal Buyer Protection service.
Wholesale
We welcome wholesale orders! Our minimum order is $250. Please send us a message through our contact page for our wholesale price list.
Copyright
All images on ekte.ca © 2019-2020 Ekte Studio + Workshop